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Hardy Support Center

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Field Service

We have over 200 field technicians in the U.S., and more positioned throughout the world to assist you in your support needs. We also have factory engineers who will travel to your facility anywhere in the world to help you solve challenging applications.

Hardy's factory trained technicians and service agents can perform maintenance and service on all Hardy equipment as well as most other manufacturers' systems. Enabled by the Hardy Process Toolbox, our service agents spend less time onsite, saving you money and reducing your downtime.

To request any of the services mentioned, or to discuss your needs with a trained Hardy Service Agent, please call 800.821.5831 Option 4 (6:30 a.m. to 5:30 p.m. PST). For emergency downtime field service after hours, leave a message in our emergency mailbox and your call will be returned promptly.

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Download the Field Service Brochure

Installation & Startup

To ensure the best performance of Hardy products, we recommend that you consider adding Hardy Installation to your product purchase. Great products without a quality installation risk long-term performance and availability, and Hardy has a broad network of trained service agents to perform, inspect, and commission new installations.

View Installation & Startup

Calibration & Preventive Maintenance

To ensure the best continued performance of your processes, we recommend periodic inspection and calibration of all weighing equipment using a Hardy Service Technician. Hardy technicians are capable of servicing any manufacturer's equipment, and calibration can be scheduled around planned maintenance cycles to minimize manufacturing interruption.

View Calibration & Preventive Maintenance

Onsite Field Service

Hardy Field Service Technicians are located nationwide to ensure the fastest response to your unplanned downtime, and our emergency after-hours mailbox is checked constantly to prevent customers experiencing a downtime event from having to wait until business hours.

View Onsite Field Service

Training for Process Weighing

Looking for Product Based Training, Service Based Training, or Controls Workshops? Whether you're new to weighing or want to take your expertise to the next level, Hardy's training courses are just the answer. Available onsite, online, or at the Hardy Factory, our training courses can be tailored to your specific needs.

View Training for Process Weighing

C2 Load Sensor Certification Lookup Tool

Need your Load Sensor Certification? Have your serial number handy, and our C2 Load Sensor Certification Lookup Tool will give you access to certification data on any Hardy Load Sensor with C2 capabilities.

Access Your C2 Load Sensor Certification

Additional Support

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Hardy Repair Program

The Hardy Repair Program offers repair of your weighing instrument or replacement with one from our refurbished stock within 2-3 working days from receipt at Hardy Process Solutions for a flat-rate repair charge.

Learn More About the Hardy Repair Program

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Service Agreements

When the unexpected happens, what guarantees do you have that your service technician is going to be onsite in a timeframe that meets your manufacturing schedule? Don't leave the extent of process downtime to chance.

Set Up a Maintenance Contract Today

Factory machinery

Knowledgebase

Our WebTech Knowledgebase was developed with real questions and answers from Hardy customers just like you. Your technical questions can be answered 24/7/365 on the online Knowledgebase that gets smarter every time it is used.

View the Hardy WebTech Knowledgebase

Need Help?

Book a one-on-one application with a Hardy weighing specialist today!

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